Release Notes 2.1.3

Release Date: May 24, 2018

What's New

New in this release:

The HIPswitch 75 Series
The HIPswitch 75, released with 2.1.3, is designed for medical devices, point of sale systems, and others like building automation controls. It securely connects and protects those endpoints across all networks with little to no change to existing infrastructure. The HIPswitch 75 plug and play design makes universal connectivity and segmentation simple, fast, and cost-effective.
HIPserver for Linux
With this release, the HIPclient is now available for Linux. Your Linux devices now can natively connect to your IDN overlay, giving them a trusted and verifiable connection wherever you are. Multiple profiles allow you to easily switch between different IDN overlays as needed.
New platform support for Microsoft Azure and Google Cloud
You can now create, manage, and retire Microsoft Azure and Google Cloud HIP Services directly from the Conductor UI.
Support for offline Conductor licensing
We have added support to allow Conductors without access to the public Internet to complete voucher and provisioning requests with our licensing and provisioning server. You can export a sync package, send it to Tempered Networks Support, and import a file containing your licenses back in to your Conductor from a drop-down on the Settings > Licensing tab.
New API token system and improved token management
We have updated the API to make tokens more secure. All API requests now require two headers:
  • X-API-Client-ID is unique by user and can be found on your user preferences page
  • X-API-Token is generated from your user preferences page. This token is secret, so if you lose it, you must generate a new one. Whenever you refresh your token, all previous tokens will be expired.

The client ID and a refreshed secret token may also be acquired via the API using basic authorization at/api/v1/token/generate. Please refer to the API documentation for details.

Note: The X-Person-Email and X-Person-Token headers are deprecated and no longer function.
New network creation wizard
New in this release is the ability to quickly create a hub-and-spoke or full mesh network using a simple, wizard-driven UI.

Upgrade Considerations

The 2.1.3 release includes all hotfixes from prior releases and addresses all known support cases at the time of release.
Note: You can now upgrade a HIPswitch directly to 2.1.3 from either 1.12.6 or 2.0.x. If you are running an earlier version of 1.12.x, we recommend you upgrade to 1.12.6 before upgrading to 2.1.3. When upgrading a Conductor, we recommend you upgrade to the latest stable 2.0.x first before upgrading to 2.1.3.
We recommend you upgrade to 2.1.3 if:

You want to take advantage of performance and stability increases in 2.1, especially for any of the following features:

  • High Availability
  • Simple Connect® API

You were impacted by any issues discovered in prior releases, especially if you have any of the following:

  • Windows HIPclient issues
  • macOS HIPclient issues
  • Cellular connectivity

Extensive testing was conducted both in-house and with selected development partners, in lab and in production environments to ensure that performance is equivalent to 2.1.2. Additionally, 2.1.3 should be more stable than all prior releases.


Component Description
Conductor You can now run the Conductor without opening port 443 for HIPswitch communications.
High Availability We have made performance improvements to Conductor and HIPswitch failover. Additionally, we added a progress bar during database synchronization.
HIPswitch 250e The HIPswitch 250e now supports high-availability mode.
HIP Services HIPswitches now support the option of setting a default route on the overlay network. This can be set on a per HIPswitch basis under the Local Devices > Overlay Routes section.
HIP Services It is now possible to perform bulk operations on HIP Services in the Conductor UI, such as:
  • Manage
  • Revoke
  • Reactivate
  • Delete/Move
  • Check Online
HIPclient, Windows We added additional diagnostic information in the support bundle to properly troubleshoot the HIPclient.
HIPclient, Windows The Windows HIPclient was updated to take advantage of the latest security patches.
  • openssl 1.0.2o
  • curl 7.59.0
  • JSON 10.0.3


ID Component Description
DEV-8172 HIPswitch, Cellular Fixed an issue where a HIPswitch 100g Verizon static IP SIM could not aquire its cellular address.
DEV-8144 HIPswitch 100g Fixed an issue where a HIPswitch 100g modem would not correctly restart if link manager monitors failed.
DEV-8042 HIPswitch 250 Fixed an issue with the HIPswitch 250 cellular modem interface where the modem would sometimes fail to connect to the cellular network.
DEV-8017 Conductor Fixed an issue where the Local Devices page for a HIPswitch would not display correctly after updating the properties, requiring a page refresh.
DEV-7990 HIPswitch Fixed an issue that, would cause a HIPswitch to lose connectivity to local devices after rebooting.
DEV-7935 Conductor Network Administrators are now able to create smart device groups.
DEV-7918 Conductor Fixed an issue with smart device groups where negating rules that apply to CIDR/Overlay device networks returned zero device matches.
DEV-7894 HIPclient, Windows Fixed an issue where the Windows HIPclient health data was not consistently sent to the Conductor.
DEV-7845 HIPclient, macOS Fixed an issue where a macOS HIPclient would attempt to readdress HIP tunnels with its own overlay device IP after an address change.
DEV-7832 HIPclient, Windows Fixed an issue where the configuration panel would not display correctly if all profiles were removed.
DEV-7746, DEV-7698 HIPswitch Fixed an issue that caused HIPswitches to reboot when placed into diagnostic mode after being factory-reset while offline.
DEV-7699 HIPswitch 100g Fixed an issue where changing the priority of a link may not set in a timely manner, causing problems with default routes.
DEV-7682 Conductor Fixed an issue where importing legacy devices to the Conductor would not import device names.
DEV-7665 HIPswitch Fixed an issue where the IMEI, IMSI, ICCID, MSIDSN, and Operator ID sent to the Conductor and displayed in the HIPswitch diagnostic UI were sometimes out of date.
DEV-7608 HIPswitch Fixed an issue where DHCP IP address changes on the underlay network could result in HIP tunnel failures.
DEV-7565 HIPswitch Fixed an issue where a HIPswitch configured in one-armed mode could cause downstream routing to local devices behind a HIPswitch to fail.
DEV-7555 HIPswitch Fixed an issue where file transfers for support bundle requests and firmware updates would not respect the link priority after link failovers on HIPswitches.
DEV-7547 Conductor Fixed an issue in the Conductor that prevented configuring source NAT for HIPswitches running in one-armed mode.
DEV-7531 HIPswitch Fixed an issue where an HA pair configured to use one-arm mode could preventing it from functioning correctly.
DEV-7500 Conductor Fixed an issue where under some circumstances device activity would not display properly in the Conductor.
DEV-7482 Conductor Fixed an issue where the Conductor would not report a local device's MAC address or device activity if the device was configured to use NAT.
DEV-7476 Conductor Fixed an issue where subscription licenses would not display correctly if both perpetual and subscription licenses were present for a given model.
DEV-7431 HIPclient, macOS Fixed an issue where the configuration file for a macOS HIPclient could grow unnecessarily large after repeated configuration changes.
DEV-7379 HIPswitch A spurious UDP packet is no longer broadcast by a HIPswitch on start-up.
DEV-7367 HIPclient, Windows Fixed an issue where a HIPclient would fail to connect to the Conductor after being provisioned, requiring a restart.
DEV-7366 API Fixed an issue where changes to the HIPservice settings device_auto_detect and enabled using the API would not change the settings.
DEV-7330 HIPclient, macOS Fixed an issue where a macOS HIPclient would occasionally stop responding.
DEV-7302 HIPswitch Fixed an issue where an upgrade of a HIPswitch in one-arm mode would rewrite port 1 MAC address to the port 2 MAC address.
DEV-7295 HIPclient, iOS Fix an issue where an iOS HIPclient would intermittently fail to build secure connections for a newly-added device policy.
DEV-7157 Conductor Fixed an issues where underlay traffic stats were not displayed in the Conductor if MTU was set to greater than 9000.
DEV-7153 HIPswitch 400,HIPswitch 500
Fixed the following issues when configuring expansion ports in diagnostic mode on the HIPswitch 500 and the HIPswitch 400 with an 8-port expansion module:
  • The priority field is no longer visible while the expansion port is disabled.
  • Changing an expansion port to an underlay port now allows editing of the priority field.
DEV-7145 HIPswitch 400, HIPswitch 500 Fixed and issue where the HIPswitch 400 and HIPswitch 500 would display Manage in Conductor on the LCD display panel before being configured with a Conductor URL.
DEV-7143 HIPswitch 400, HIPswitch 500 Fixed an issue where the HIPswitch 400 and HIPswitch 500 LCD panel would continuously display Firmware Updating after applying a Hotfix from the Conductor.
DEV-7104 HIPswitch 400 Fixed an issue where placing a factory reset HIPswitch 400 in diagnostic mode before it has displayed the Manage in Conductor message on the LCD, would reboot the HIPswitch.
DEV-7092 Conductor Fixed an issue where auto-discovered devices may display as protected devices on the Check Connectivity section of the Diagnostic tab for a HIPservice
DEV-7060 HIPswitch Physical HIPswitch models with LCD now properly display Restarting... when rebooted from the Conductor UI, Diagnostic Mode, or the LCD.
DEV-7050 Conductor Fixed an issue where you may receive an error accepting the EULA, when configuring a new Conductor.
DEV-7025 HIPclient, iOS Fixed an issue where an iOS HIPclient would not allow Conductor addresses to be updated.
DEV-7014 HIPclient, Windows HIPclient for Windows will now generate a crash dump.
DEV-6891 HIPswitch Fixed an issue where the Conductor would not display underlay IPs in the Conductor UI if a HIPswitch was configured with multiple underlay ports.
DEV-6887 Conductor, PCI Fixed an issue where a HIPrelay rule was not added in the PCI user activities report.
DEV-6868 HIPswitch Fixed an issue where HA-paired HIPswitches older than version 1.12.x remained offline in the Conductor after firmware-upgrading to 2.1.x.
DEV-6794 HIPswitch Fixed an issue where remote logging would not function on HIPswitches after link failover occurred between wired and wireless connections.
DEV-6670 HIPclient, Windows Fixed an issue where the HIPclient for Windows would not display High Availability peers correctly in network diagnostics.
DEV-6563 Conductor Fixed an issue where device group additions and removals were not captured in PCI logs.
DEV-6460 HIPclient, iOS Fixed an issue where a HIPclient for iOS would not update its version correctly in the Conductor.
DEV-6459 Conductor Fixed an issue where devices configured with serial-over-IP do not display in the Add devices list when attempting to add them to an overlay.
DEV-6196 HIPswitch Fixed an issue where you were able to enter an invalid IP address without receiving an error message when configuring the Conductor URL in diagnostic mode.
DEV-6015 API Fixed an issue in the API where the ip filter with GET /api/v1/HIP Services would return an Invalid filter parameter message.
DEV-5892 HIPswitch Fixed an issue where a HIPswitch would go offline when using the Replace function for HIPswitches on the HIP Services tab in the Conductor UI.
DEV-5470 HIPswitch Fixed an issues where the cellular port is missing following a factory reset of the HIPswitch.
DEV-5434 HIPswitch Fixed an issue where clicking Detect Devices repeatedly on a HIPswitch properties page would generate excess traffic.
DEV-5089 API Fixed an issue where some API calls would return a null string.
DEV-4944 HIPswitch Fixed an issue where a HIPswitch may report it entered a firmware update state after installing a hotfix.
DEV-4846 HIPswitch Fixed an issue where a HIPswitch would report it is detecting a device with the same IP as the default gateway and not display it when the HIPswitch was in one-arm mode and device discovery was on.
DEV-4357 HIPswitch-Cellular Fixed an issue where the IMEI and MSISDN fields of a cellular modem were not displayed correctly in the Conductor and HIPswitch diagnostic UI.
DEV-4074 Conductor-SimpleConnect Fixed an issue where the Conductor would not check if the gateway IP address is a valid IP on the overlay network when setting up an overlay DHCP server on a HIPswitch.

Known Issues

ID Component Description
DEV-8142 Conductor If you click Finish two times very quickly when upgrading Conductor firmware, it may attempt to upgrade the Conductor twice simultaneously, causing both to fail.

Workaround: Do not repeatedly click Finish.

DEV-8122 Conductor When creating o modifying a cloud HIPservice, the Name and Network name fields do not check for the presence of invalid characters. This will be fixed in a later release.
Workaround: Do not include
  • Uppercase characters
  • Spaces
  • Special characters, except for a dash
DEV-8120 HIPswitch, Azure In rare cases, an Azure HIPswitch may fail to reconnect to the Conductor after a firmware upgrade.

Workaround: In the Azure portal, restart the VM hosting the HIPswitch. It can take up to 10 or 15 minutes to come back online.

DEV-8119 Conductor A reactivated HIPclient configured with an overlay IP is listed as two devices, and you are unable to remove the overlay IP.

Workaround: Completely delete a revoked HIPclient and allow it to come back as unmanaged in the Conductor. You can then manage it and configure as desired.

DEV-8097 HIPclient, macOS If your computer has multiple active NICs and you select a specific NIC in your HIPclient configuration, the operating system will choose the NIC for outbound traffic.

Workaround: None

DEV-8067 HIPswitch Combining NAT'd local devices and an overlay VLAN tag will block outbound overlay traffic.
DEV-8060 Conductor In rare cases, a Conductor HA pair will stop syncing.

Workaround: If this happens, promote the HA-secondary to a primary, then re-pair them.

DEV-8051 Conductor The IP address field on associated with a HIPswitch may be blank on the HIP Services tab.

Workaround: You can locate the IP address information under the Reporting tab.

DEV-8049 Conductor A network administrator may be able to view a HIPswitch group while restricted from viewing some of the HIPswitches in the group. The UI indicates the HIPswitch group is editable, but will error if modified. As a result, the user is signed out.

Workaround: None

DEV-7962 HIPclient, Windows If your computer enters sleep mode, upon waking it may cause the HIPservice to stop and start, taking 30-60 seconds to recover.

Workaround: None

DEV-7959 HIPswitch 100 If you configures a VLAN tag on a HIPswitch 100, your currently-active tunnels may stop working.
Workaround: To resolve this issue, perform an action that causes a HIP restart, such as:
  • Reboot the HIPswitch
  • Change the default encryption type
DEV-7955 Conductor If you ping a HIPswitch running in Azure from another HIPswitch, it will fail in the Conductor UI. This is due to ICMP being denied by Azure's security groups.

Workaround: None

DEV-7814 HIPclient, Windows If user authentication fails, your user name is not retained and you must re-enter it.

Workaround: None

DEV-7769 Conductor Toggling policy on and off too quickly on a HIPswitch hosted in Google Cloud can result in the route table becoming out of sync when using route injection.

Workaround: After toggling policy, wait 10 seconds before toggling it again.

DEV-7661 Conductor When replacing a HIPswitch, the new HIPswitch may take a few minutes to reconnect and appear online in the Conductor.

Workaround: Wait a few minutes after replacing the HIPswitch for it to display in the Conductor UI.

DEV-7499 The bandwidth check in the HIPswitch Diagnostics tab might fail for HA-paired HIPswitches.
DEV-7125 PCI When exporting PCI data, HIP Services references may not display correctly when viewing the CSV file in Microsoft Excel.

Workaround: None

DEV-7058 HIPswitch When reconfiguring your underlay network from one physical port to another in the Conductor, the changes may not be applied successfully and the configuration will revert back to the original settings.

Workaround: Make the configuration changes in diagnostic mode.

DEV-6881 HIPswitch The LCD panels in the HIPswitch 500 and Conductor-500 are 16-characters wide. Messages are currently formatted for a 20-character LCD screen and may be truncated or display on more than one line. This will be fixed in a later release.

Workaround: None

DEV-6590 Conductor You can add a voucher code more then once from the Licensing tab. This does not create additional licenses, but is visually confusing. This will be fixed in a later release.

Workaround: None

DEV-6587 Conductor The Licensing tab may display invalid entries.

Workaround: Remove the invalid items manually.

DEV-6533 Conductor When creating or editing a smart device group, rules can have the same original values. This can cause unintended issues in the processing results.

Workaround: When creating rules, verify each rule has a unique ordinal value.

DEV-6507 Conductor The throughput graph for a HIPservice may occasionally miss a data point and draws it as a zero value.

Workaround: Refresh the page to properly display the data point.

DEV-6446 HIPclient, iOS When viewing traffic stats in the iOS app, the chart may show negative values instead of zero.

Workaround: None

DEV-6226 Conductor Currently a fully qualified domain name cannot be used for local or peer replication addresses on an HA Conductor pair.

Workaround: None

DEV-6195 Conductor The Conductor incorrectly displays an option to check bandwidth for HIPclients in diagnostic view. This option is not supported for HIPclients and will not function correctly if selected.

Workaround: None

DEV-6172 Conductor When assigning a 1.x.x.x local device IP address to a HIPclient, the Conductor may continue to display the previous IP of the device.

Workaround: None

DEV-5832 HIPswitch Device NAT functionality currently does not work with layer 2 traffic.

Workaround: None

DEV-5530, DEV-5441 Conductor UI In some cases, Allow incoming pings (ICMP) and SYN Flood Protection on the Firewall page may be disabled and won't toggle.

Workaround: Refresh your browser to resolve the issue.

DEV-5448 Conductor UI Clicking the Swap roles button for a secondary HA-paired HIPswitch will cause the UI to stop responding.

Workaround: Refresh your browser.

DEV-5430 Conductor After configuring a Conductor for the first time, you may receive a Lost connection to the original server message if you select Return to settings too quickly.

Workaround. Wait at least 20 seconds before selecting Return to settings.

DEV-5428 Conductor UI When you create a Smart Device Group with Ignore auto-discovered devices until accepted checked and then remove the setting, the Smart Device Group will continue to ignore unaccepted devices.

Workaround: None

DEV-5343 Conductor UI If you try and log in after your session has timed out, you may receive the following error:

The change you wanted was rejected.

Workaround: Refresh your browser and log in.

DEV-5008 PCI Reporting PCI Reporting shows the UUID reference instead of the name when generating a PCI report from Settings > Advanced > PCI Reporting > Downloads > User Activities Report > .

Workaround: To view names, you can download object references from the same page where you generated the PCI report.

DEV-4537 Conductor When demoting a master Conductor to standby, the processing screen might not correctly update.

Workaround: Refresh your browser.

DEV-2417 Conductor UI The password reset email link defaults to the first web enabled interface, and will be successful only if an administrator configures the first interface with a publicly-facing default route.

Workaround: None.

DEV-1846 Conductor, HA Currently the standby Conductor UI in an HA pair will not timeout. This issue does not affect the master Conductor UI.

Workaround: Log off manually when not using the standby Conductor UI.