Sync an Airwall Agent or Server in Disconnected Mode

If your Airwall secure network administrator has set your Airwall Agent or Server to Disconnected Mode, it will synchronize with the Conductor at regular intervals, and should not affect your connection to the resources you need to access on the Airwall secure network. If you are having issues, you can manually sync with the Conductor.

Sync Now for iOS, Android, macOS, and Windows Airwall Agents and Servers

  • For mobile Airwall Agents – Open your mobile agent, and on the Home page, under Disconnected Mode, select Sync Now.
    Figure 1. iOS and Android Airwall Agent Sync Now

    Disconnected Mode Sync Now on the iOS and Android Airwall Agents

  • For desktop agents – Open the Airwall Agent or Server menu by clicking the icon, hover over Disconnected Mode and select Synchronize Now.
    Figure 2. macOS Sync Now

    Disconnected Mode Sync Now for macOS

Note: If you don't have the Disconnected Mode pane on your home page, your Airwall Agent or Server is not in Disconnected mode. For assistance troubleshooting your connection, see I'm having trouble connecting or contact your Airwall secure network administrator.

Sync Now for Linux Airwall Servers

If you need to manually sync your Airwall Server with the Conductor, open Airshell and enter the conductor sync command:
  1. Make sure the Linux Airwall Server is started:
    sudo systemctl start airwall
  2. Get into Airshell:
    sudo airsh
  3. Check your connection status:
    airsh>> status conductor

    You'll see Disconnected mode is on and the interval it is set to automatically reconnect:

    Connection status:  Disconnected
    Disconnected mode:  on
    Reconnect interval (minutes): 60
    Airwall Device ID:  C9234588172
    Note: If Disconnected mode shows as off, your Airwall Server is not in Disconnected mode. For assistance troubleshooting your connection, see I'm having trouble connecting or contact your Airwall secure network administrator.
  4. Manually sync with the Conductor:
    airsh>> conductor sync
Your Linux Airwall Server reconnects to the Conductor and updates any configuration or trust policy changes since the last sync, then disconnects again.
See also: Linux Airwall Server Airshell commands