Syncing an Airwall Agent in disconnected mode

If your Airwall secure network administrator has set your Airwall Agent to disconnected mode, it will synchronize with the Conductor at regular intervals, and should not affect your connection to the resources you need to access on the Airwall secure network. If you are having issues, you can manually sync with the Conductor.

Sync Now for iOS, Android, macOS, and Windows Airwall Agents

For mobile Airwall Agents – Open your mobile agent, and on the Home page, under Disconnected Mode, select Sync Now.
Figure 1. iOS and Android Airwall Agent Sync Now
For desktop agents – Open the Airwall Agent menu by clicking the icon, hover over Disconnected Mode and select Synchronize Now.
Figure 2. macOS Sync Now

Note: If you do not have the Disconnected Mode pane on your home page, your Airwall Agent is not in Disconnected mode. For assistance troubleshooting your connection, see I am having trouble connecting or contact your Airwall secure network administrator.

Sync Now for Linux Airwall Linux Agents

If you need to manually sync your Airwall Linux Agent with the Conductor, open Airshell and enter the conductor sync command:

Make sure the Linux Airwall Linux Agent is started:
```
sudo systemctl start airwall
```
Get into Airshell:
```
sudo airsh
```
Check your connection status:
```
airsh>> status conductor
```
you will see Disconnected mode is on and the interval it is set to automatically reconnect:
```
Connection status:  Disconnected
Disconnected mode:  on
Reconnect interval (minutes): 60
Airwall Device ID:  C9234588172
```
Note: If Disconnected mode shows as off, your Airwall Linux Agent is not in Disconnected mode. For assistance troubleshooting your connection, see I am having trouble connecting or contact your Airwall secure network administrator.
Manually sync with the Conductor:
```
airsh>> conductor sync
```

Your Linux Airwall Linux Agent reconnects to the Conductor and updates any configuration or trust policy changes since the last sync, then disconnects again.