I am having trouble connecting

Here is help for issues connecting to an Airwall secure network.

My agent or server is in disconnected mode
Normally, disconnected mode will not affect your ability to access resources on the Airwall secure network. If you are having issues, you can manually sync with the Conductor. See Syncing an Airwall Agent or Server in disconnected mode.
Cannot connect to a website even though I am authenticated.
If you cannot connect to a website you should be able to connect to, try:
  • Making sure the web URL starts with https://.
  • Check that you have access to the Internet. If you do not, your administrator may need to configure a DNS server on their end for you to access the Internet.
  • If you have more than one profile, make sure the one that gives you access to that resource is active.
My Windows Airwall Agent will not connect when multiple interfaces are active

This issue can be caused by a Windows default that does not allow multiple simultaneous active network interfaces, and prefers ethernet over cellular or WiFi.

To bypass the default and have Windows keep multiple interfaces open, you edit the fMinimizeConnections registry value:
  1. Hold the Windows Key down and press the R key.
  2. In the Run dialog, type regedit and click OK.
  3. Navigate to the following path in Registry Editor: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WcmSvc\
  4. See if the GroupPolicy subkey exists.
    • If it exists, check that the fMinimizeConnections value is 0.
    • If it does not exist, create it: Highlight WcmSvc, right click on WcmSvc, and select New, then select Key. Name the new key GroupPolicy. Right-click GroupPolicy and select New, select DWORD (32-bit), and then select Create value. Name the value fMinimizeConnections and click OK. Check that the value is 0 (for false).
  5. Reboot and test to see if the connection works over all network interfaces.

Linux Airwall Server or macOS Airwall Agent interface selection

The Linux Airwall Server and macOS Airwall Agent implement an interface auto-selection method. When you first install the Airwall Agent or Server, Linux or macOS determines the default gateway of the host and uses the associated network interface.

Note: Auto-selection is per profile.