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Knowledge Base (KB) Articles
Check these Knowledge Base articles for solutions to common issues.
Troubleshoot KB Articles
Troubleshoot issues in an Airwall secure network.
Key pair generation error on an Airwall Agent

Key pair generation error on an Airwall Agent

If you get this error on an Airwall Agent, it could be one of the following:

Unrecognized Conductor URL – Check the URL in your profile to make sure it is correct.
Profile issue – If the URL is correct, do a profile reset:
1. Delete any unused profiles.
2. Open and run the original profile.
3. Create and configure the profile you need and make it active.
This should reset your profiles and correct the issue.