Home
Get Support
You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.
Knowledge Base (KB) Articles
Check these Knowledge Base articles for solutions to common issues.
Deploy KB Articles
Help with issues trying to deploy an Airwall secure network.
Use a micro-SIM in an Airwall Gateway 100g (v2.1.x and v2.1.5)

Use a micro-SIM in an Airwall Gateway 100g (v2.1.x and v2.1.5)

Help if your Airwall Gateway fails to properly recognize the micro-SIM when inserted.

Solution

Use a SIM carrier to install the new micro-SIM in a Airwall Gateway 100g. The carrier allows the micro-SIM card to maintain better contact with the modem.

Cause

The punchdown micro-SIM is thinner than the old, full-sized SIM used to be.