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Airwall help be invisible - you can't hack what you can't see
Airwall help be invisible - you can't hack what you can't see
  • Get Support
  1. Home
  2. Get Support

    You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.

  3. Knowledge Base (KB) Articles

    Check these Knowledge Base articles for solutions to common issues.

  4. Manage KB Articles

    Help with issues trying to manage an Airwall secure network.

  5. Migrate a voucher

    You can migrate a license voucher for Airwall Edge Services. You cannot migrate a Conductor voucher to another Conductor.

  • Video Overview and Demos

    Overviews and demos for the Tempered Airwall Solution.

  • Connect to Airwall™

    Connect your mobile or laptop to Airwall to get access to protected resources.

  • Manage Airwall™

    Provision and manage Airwall Edge Services and devices, monitor activity, and install updates.

  • Deploy Airwall™

    Successfully deploy and configure the Airwall solution and revolutionize security on your network.

  • Software Downloads and Release Notes

    Download firmware, software, and hotfixes by version, and see release notes for versions.

  • Get Support

    You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.

    • How to get support

      You can often find answers to your questions in Airwall help, or by logging in to your Support account and searching the knowledge base articles. If you still cannot find what you are looking for, you can contact support for help.

    • New support ticket
    • Knowledge Base (KB) Articles

      Check these Knowledge Base articles for solutions to common issues.

      • Connect KB Articles

        Help with issues trying to connect or configure Airwall Agents and Servers.

      • Manage KB Articles

        Help with issues trying to manage an Airwall secure network.

        • Can I downgrade my Conductor to a previous version?

        • Collect data from a Windows Airwall Agent or Server for advanced diagnostics

        • Conductor fails to import update packages

          If your Conductor fails to import update packages, you may need to reboot the Conductor.

        • How to filter with the Conductor API

          For any filter of an API request, append ?filter=description::*filter_term* to the end of the request.

        • How to turn on full-tunnel configuration for Windows Airwall Agents and Servers (v2.2.2 and v2.2.1)

          How to configure Windows Airwall Agents and Servers for full-tunnel.

        • Is my Airwall Edge Service using the Airwall Relay?

          How to tell if an Airwall Edge Service is using an Airwall Relay

        • Migrate a voucher

          You can migrate a license voucher for Airwall Edge Services. You cannot migrate a Conductor voucher to another Conductor.

        • Migrate an existing deployment to v2.2

          The 2.2 release brings a significant change to the base platform configuration and capabilities of the Airwall Gateway.

        • Return a hardware appliance

          What to expect if you need to return a hardware appliance.

        • Update fails when updating a VMware Conductor to v2.2.x

        • Install Let's Encrypt Certificates on a Conductor

          How to install a Let's Encrypt Conductor SSL certificate.

        • Where do Airwall Gateways get time data from?

          All Airwall Gateways sync the system clock with Conductor. The exception to this is virtual or cloud Airwall Gateways that use the host's clock.

        • Ensure IP forwarding set to Enabled to avoid SNAT on Airwall
      • Deploy KB Articles

        Help with issues trying to deploy an Airwall secure network.

      • Troubleshoot KB Articles

        Troubleshoot issues in an Airwall secure network.

    • Documentation Downloads

      Printable PDFs of select Airwall content.

    • Terms and Definitions

    • Additional Resources

      Supplementary information that may be useful in managing or deploying the Airwall Solution.

Migrate a voucher

You can migrate a license voucher for Airwall Edge Services. You cannot migrate a Conductor voucher to another Conductor.

To migrate a license voucher for Airwall Edge Services, see Transfer a license to another Airwall Edge Service.

If you need assistance, contact Customer Success.

Go to: Airwall Teams help or pre-2.2.3 Tempered HIPswitch Help.

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