How to replace a Conductor

  1. Keep your current Conductor running, if possible.
  2. Create a new Conductor from the OVA file from Tempered Customer Success, and provision it with the new license voucher.
  3. Complete the basic configuration steps, but do not configure it to match the IP of the current Conductor yet.
  4. Once you get to the Conductor dashboard, go to Settings (Gear Icon) > Diagnostics > Restore database backup, and upload the most recent backup you have.
  5. The Conductor will reboot, and come back online with all of your old settings.
  6. Shut down your old Conductor, and re-IP the new Conductor to take its place.
  7. Ensure that devices are coming back online.
  8. Reach out to Customer Success and let us know that you have completed the replacement process. They will let you know when to re-sync your Conductor.
  9. Re-sync your Conductor by going to Settings > Licensing > Sync all.