You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.
Check these Knowledge Base articles for solutions to common issues.
Troubleshoot issues in an Airwall secure network.
Overviews and demos for the Tempered Airwall Solution.
Connect your mobile or laptop to Airwall to get access to protected resources.
Provision and manage Airwall Edge Services and devices, monitor activity, and install updates.
Successfully deploy and configure the Airwall solution and revolutionize security on your network.
Download firmware, software, and hotfixes by version, and see release notes for versions.
You can often find answers to your questions in Airwall help, or by logging in to your Support account and searching the knowledge base articles. If you still cannot find what you are looking for, you can contact support for help.
Help with issues trying to connect or configure Airwall Agents.
Help with issues trying to manage an Airwall secure network.
Help with issues trying to deploy an Airwall secure network.
If you have already connected to a Conductor on your Android device, and subsequently update your Android Airwall Agent from v2.1.x to 2.2.1 or 2.2.2, you receive the following message:
Airwall Edge Services communicate to Conductor using the MAP2 protocol.
How to handle an v2.1.5 or earlier Airwall Gateway with a duplicate serial number.
Airwall Gateways will send multicast IP packets received on the protected network through the tunnel to all peers.
Update to a later version if you are getting occasional lockups on a v1.10.x to v2.0 200 e or w Airwall Gateway.
Some basic steps to troubleshoot basic connectivity issues between an online Airwall Gateway and the Conductor.
If you have configured your Airwall Gateway (v1.12.x and earlier) with a static IP, failover between cellular or Wi-Fi to a wired connection does not work.
If you have configured your Airwall Gateway with DHCP, failover between cellular or Wi-Fi to a wired connection in versions previous to v1.12.5 may not work correctly.
Help if your Linux Airwall Agent running on CentOS 7 is crashing right after provisioning.
You may get this error if you log in to the Conductor from a different tab, or if your session has expired and you try to log in again.
The Conductor MAP server uses the Tempered-provisioned certificate to establish TLS 1.2 connections with remote Airwall Edge Services over TCP 8096.
How to set up Syslog on a Conductor.
Refresh your browser to update information.
Help if you have a device that cannot communicate with other devices in your Airwall secure network.
When using the East-West security feature of release v2.2.1 and v2.2.2, sometimes 75 and 150 Airwall Gateways stop responding to the Conductor after several minutes.
A new Conductor does not set the link failover settings until you access the page in the Conductor UI.
What to do if you get an "Invalid gateway IP" message.
How to install a Let's Encrypt Conductor SSL certificate.
Your router may not support IPv6
Tempered LTE-capable Airwall Gateways offer three useful metrics for measuring LTE Signal Strength.
The 2.2 release brings a significant change to the base platform configuration and capabilities of the Airwall Gateway.
If you install only one antenna in the 110g Airwall Gateway, you must install it in antenna port 1.
In Airwall Gateways v2.1.0 and earlier REJECT packets on the underlay for services they are not listening on. This commonly shows up as a filtered port from network scanners.
The Other Protocols Snort rule captures traffic such as ICMP (ping) and other normal network traffic. Do not use this rule unless there is a specific reason, and even then, use it sparingly as it will constantly generate alerts.
All Airwall Gateways sync the system clock with Conductor. The exception to this is virtual or cloud Airwall Gateways that use the host's clock.
You can safely ignore the Tpm0 warning when connected to a console on a 150 Airwall Gateway.
On Pre-v2.1.6 500 Airwall Gateways, it is possible for two Airwall Gateways to end up with the same Unique identifier (UID), preventing them from both being provisioned on the Conductor.
To upgrade an Airwall Gateway running v1.x series, your Conductor must be on v2.x or later.
If the Airwall Gateway does not have enough disk space, the firmware update fails with no indication it has failed.
You can print PDF copies of any topic by clicking the print icon at the top right of any topic.
Glossary of Airwall components.
Supplementary information that may be useful in managing or deploying the Airwall Solution.
