Put an Airwall Gateway into diagnostic mode

With an Airwall Gateway in diagnostic mode, you can troubleshoot it by collecting diagnostic information and you can also manage a variety of settings such as IP addresses, logs, and firmware.

After placing an Airwall Gateway in diagnostic mode, you must restart it to return it to normal operating mode. After restarting, the Airwall Gateway may require up to three minutes to return to operating mode.

There are many Airwall Gateway diagnostic tasks you can do in the Conductor if it has access. See Diagnostics and Troubleshooting.

Note: See the platform guide that came with your Airwall Gateway for specific instructions for your model. If you are using versions before 2.2.3, please see the 2.2.3 help.

Follow the instructions for your model:
- Airwall Gateway 75 / ESPRESSObin - Place into diagnostic mode by connecting your computer to the micro-USB console port and using airsh to enter diag.
- Airwall Gateway 100, 110, 150, 200, and 250 series - Place into diagnostic mode by pressing and holding the multi-purpose or reset button for only three seconds. Immediately release the button.
  Important: Do not continue pressing the multi-purpose or reset button after three seconds as this will reset the Airwall Gateway to factory settings.
  After three seconds, the status LED blinks to indicate the Airwall Gateway is in diagnostic mode. For more information about LED blink patterns, Status LED Blink Codes.
- Airwall Gateway 300, 400, and 500 series - Place into diagnostic mode by connecting a VGA monitor and a USB keyboard to port 2 of the Airwall Gateway, and at the login prompt:
  - 2.2.3 and later: Enter airsh to enter the console, and then enter diag.
    Note: If you're asked for a password, enter the default password airsh, or the password you set.
  - Earlier than 2.2.3: Enter diag then enter the password diag.
    Once the Airwall Gateway is in diagnostic mode, Overlay network communications from the Airwall Gateway are disabled and device network is reconfigured with a static IP address.
- Airwall AV3200g - Place into diagnostic mode by pressing and holding the Reset button for 6 seconds. Immediately release the button when all the LED lights blink off. The status LED blinks to indicate the Airwall is in diagnostic mode.
  Important: Do not hold the reset button for longer than 8 seconds as this will reset the default factory configuration.
- Airwall AV3033 - Place into diagnostic mode with the Airwall's LCD screen and buttons.
Connect a computer to one of the device network ports (typically port 2 and above).
Open a web browser and go to http://192.168.56.3 to access the Airwall Gateway diagnostic page.
To edit the Conductor, next to Airwall Conductor Hostname or IP, select Edit Settings. Make your selections and select Update Settings
To edit Wireless (Wi-Fi) settings, next to Wireless, select Edit Settings. Make your selections and select Update Settings.

Note: To exit diagnostic mode, select Reboot in the Diagnostic mode interface, or turn the Airwall Gateway off and back on again.

For more information on console commands, see Airshell (airsh) Command Reference. See also Connect an Airwall Gateway with Diag mode.