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Deploy Airwall™
Successfully deploy and configure the Airwall solution and revolutionize security on your network.
Diagnostics and Troubleshooting
There are various tools available on our platform to help you diagnose problems you may encounter.
Diagnostic Tools

Video Overview and Demos
Overviews and demos for the Tempered Airwall Solution.
Connect to Airwall™
Connect your mobile or laptop to Airwall to get access to protected resources.
Manage Airwall™
Provision and manage Airwall Edge Services and devices, monitor activity, and install updates.
Deploy Airwall™
Successfully deploy and configure the Airwall solution and revolutionize security on your network.
- Get Started with the Airwall Solution
  Get started with the Airwall solution.
- Deploy an Airwall secure network
  Learn how to deploy the Airwall solution, connect devices, set up overlays, configure device trust, and give people access to your Airwall secure network.
- Integrate Third-party Services
  How to integrate the Airwall Solution with third-party services.
- Diagnostics and Troubleshooting
  There are various tools available on our platform to help you diagnose problems you may encounter.
  - Diagnostic Tools
    - Put the Conductor into diagnostic mode
      To place the Conductor into diagnostic mode, you will need a laptop connected to port 2 that is configured to receive a DHCP IP Address.
    - Put an Airwall Gateway into diagnostic mode
      With an Airwall Gateway in diagnostic mode, you can troubleshoot it by collecting diagnostic information and you can also manage a variety of settings such as IP addresses, logs, and firmware.
    - Create a Conductor database backup
      A Conductor database backup can provide a measure of security when you are working on system-wide changes. Before you update firmware or replace hardware, we strongly recommend that you create, download and archive a Conductor database backup.
    - Restore or replace a Conductor database backup
    - Identify a Physical Airwall Gateway
      If you need to identify a particular physical Airwall Gateway from the Conductor, you can use Conductor Blink.
    - Collect troubleshooting data for Airwall Gateways, Conductors, or Airwall Agents
      How to capture information to assist in troubleshooting different parts of an Airwall secure network.
    - Update the MAC address (OUI) (Manufacturer) List
      The OUI (organizationally unique identifier) list is used to map device MACs to manufacturer names in your Devices list. If the list has changed since you installed your Conductor, you can now update it.
  - Connection Troubleshooting
    Help if you're having trouble connecting Airwall Edge Services to your Airwall secure network.
  - Cloud Airwall Gateways and Conductor Troubleshooting
    Links to topics for common issues on cloud Airwall Gateways and Conductor.
  - Handle IP Conflicts
    Learn how to identify and manage IP conflicts in your Airwall secure network.
  - Update v2.1.x Airwall Edge Services for the v3.0.0 Conductor
    With this release, any Airwall Edge Services running v2.1.x releases will show an error recommending you update them. After updating Conductor to v3.0.0 or later, you won't be able to configure v2.1.x devices from the Conductor until you update them.
  - Factory Reset a Conductor
    Reset a Conductor to return it to the original factory settings. If an Airwall Edge Service is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Edge Service next comes online.
  - Factory Reset a Virtual Conductor
    You can reset a virtual Conductor to return it to the original settings.
  - Reboot an Airwall Gateway
    Rebooting an Airwall Gateway is one of several diagnostic techniques that you can use to help troubleshoot. How you reboot and Airwall Gateway varies depending on the model. Be careful with the reset button, because for some models, pressing for an extended time factory resets the Airwall Gateway.
  - Factory Reset an Airwall Gateway
    You can reset Airwall Gateways to return them to the original factory settings. If an Airwall Gateway is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Gateway next comes online.
  - Revoke and Reactivate an Airwall Edge Service
    If an Airwall Gateway, Airwall Agent, or Airwall Linux Agent is lost, stolen or damaged, you can revoke it to remove its access to your Airwall secure network. You must be a manager of all overlay networks to which the Airwall Edge Service belongs. Once revoked, the Airwall Edge Service will not be able to establish or receive communications on your Airwall secure network.
  - Troubleshoot MAP2 Protocol Issues
    Conductors and Airwall Gateways running versions 2.0.0 or greater use a new metadata protocol (MAP2). MAP2 allows for better scalability and performance than the previously implemented IF-MAP protocol.
  - Measure wireless signal strength - WiFi and cellular
    There are two methods to determine the signal strength of a WiFi-enabled Airwall Gateway.
- Security Notices, Advisory Notices, and Product Bulletins
  Go here for important information on known issues, end-of-life notices, and other product updates.
- Airwall API
  You can access the Airwall API Reference from your Conductor.
Software Downloads and Release Notes
Download firmware, software, and hotfixes by version, and see release notes for versions.
Get Support
You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.

Diagnostic Tools

Put the Conductor into diagnostic mode
To place the Conductor into diagnostic mode, you will need a laptop connected to port 2 that is configured to receive a DHCP IP Address.
Put an Airwall Gateway into diagnostic mode
With an Airwall Gateway in diagnostic mode, you can troubleshoot it by collecting diagnostic information and you can also manage a variety of settings such as IP addresses, logs, and firmware.
Create a Conductor database backup
A Conductor database backup can provide a measure of security when you are working on system-wide changes. Before you update firmware or replace hardware, we strongly recommend that you create, download and archive a Conductor database backup.
Restore or replace a Conductor database backup
Identify a Physical Airwall Gateway
If you need to identify a particular physical Airwall Gateway from the Conductor, you can use Conductor Blink.
Collect troubleshooting data for Airwall Gateways, Conductors, or Airwall Agents
How to capture information to assist in troubleshooting different parts of an Airwall secure network.
Update the MAC address (OUI) (Manufacturer) List
The OUI (organizationally unique identifier) list is used to map device MACs to manufacturer names in your Devices list. If the list has changed since you installed your Conductor, you can now update it.