Put the Conductor into diagnostic mode

To place the Conductor into diagnostic mode, you will need a laptop connected to port 2 that is configured to receive a DHCP IP Address.

When the Conductor is in diagnostic mode, you can:

Download a Conductor support bundle. You can also download a support bundle from the Conductor if it is running. See Create a support bundle for a Conductor.
Display system status. You can also see system status on the Conductor Dashboard. See The Conductor Dashboard.
Perform firmware updates. You can also easily apply firmware updates in the Conductor. See Update your Conductor and Airwall Edge Services.
Enable and disable SSH (SSH is disabled by default). See Set up Remote Access to Airshell via SSH.

To put the Conductor into diagnostic mode

For a hardware Conductor, press the wrench pinhole on the front of the Conductor for 5 seconds should put it into diagnostic mode.
Connect your laptop to port 2 of the Conductor, and configure your laptop adapter to use DHCP.
Once your laptop obtains an IP address, open a web browser and navigate to http://192.168.56.2 and the Conductor diagnostic page loads.

Once the Conductor is in diagnostic mode, Overlay network communications from the Conductor are disabled and device network is reconfigured with a static IP address.

For more information on console commands, see Airshell (airsh) Command Reference.