Connect with a Android Airwall Agent

How to connect to an Airwall secure network with a Android Airwall Agent.

Connect to the Airwall secure network

  • v3.0 and later – Tap CONNECT.
  • v2.2.12 and earlier – Open the Android Airwall Agent, and under Profile, tap the slider to slide to the right to connect.

Manage Profiles

  • v3.0 and later
    • To create a new profile – Scroll down to Select Profile, tap MANAGE, and then tap +.
    • To switch profiles – Under Select Profile, tap the down arrow next to the active profile name, and select the profile you want to switch to.
      Note: If the profile you want is already displayed, it’s already the Active profile.

      Selecting a profile on the v3.0 Android Airwall Agent

    • To edit an existing profile – Scroll down to Select Profile, tap MANAGE, tap the three dots next to the profile you want to edit, and tap Edit. Or, tap and hold a profile to edit. Tap Save when done.
    • To delete a profile– Scroll down to Select Profile, tap MANAGE, tap the three dots next to the profile you want to edit, and then tap Delete.
  • v2.2.12 and earlier
    • To create a new profile – From the menu, tap Profiles. Tap + to add a new profile. Enter the information needed and tap Add.

    • To switch profiles – Under Profile, tap the active profile name, and select the profile you want to switch to.
      Note: If the profile you want is already displayed, it’s the Active profile.

      Picking a profile

    • To edit an existing profile – From the menu, tap Profiles. Tap and hold a profile to edit. Tap Save when done.
    • To delete a profile– From the menu, tap Profiles. Tap and hold a profile to edit. At the bottom, tap Delete.

Find your device ID

If you’re still not connected, you may need to provide your device ID to the administrator for your Airwall secure network.

  1. In the Android Airwall Agent, switch to and connect with the profile you want to use.
  2. Find your device ID:
    • v3.0 and later – At the bottom, tap Network. Copy and give your Airwall secure network administrator the UID.
    • v2.2.12 and earlier – Tap the top left menu, and then tap Info. Find the Device ID to provide to your Airwall secure network administrator at the top of this page.

Check your Connection

Open your Android Airwall Agent. Check that:
  • On v3.0 and later, check:
    • Under Select Profile, the correct profile is active.
    • Under Status, check that Connected to Devices shows connected (green).
      Note: If your Airwall secure network administrator has your device set to Disconnected mode, your Connected to Conductor status shows as disconnected most of the time, but you'll still have access to devices. See Sync an Airwall Agent or Server in Disconnected Mode.

      Status showing Disconnected mode - not connected to Conductor and still connected to devices

    • Tap Networks. The network details overlay view shows your connection to devices, and the underlay shows connection to Airwall Gateways that manage secure connections to the devices.
  • On v2.2.12 and earlier, check:
    • Under Profile, the correct profile is active.
    • The slider next to the profile is to the right and green
    • Under Status, both Connected to Conductor and Connected to Devices are blue checks.

      This example shows that you're connected to the Conductor, but not yet connected to Devices.

      Connection status

In v2.2.12 and earlier, here are some other statuses you may see:
  • Red check: You can reach the Conductor, but your administrator has not yet accepted your request to connect.
  • Grey dot: No connection, or not connected.
  • Red exclamation point: You need to log in. Tap the exclamation point, or under User Authentication, tap the Log in icon to log in.

    Android agent exclamation status and user authentication

Disconnect from the Airwall secure network

  • v3.0 and later – Open the Android Airwall Agent, and tap DISCONNECT.
  • v2.2.12 and earlier – Open the Android Airwall Agent, and under Profile, tap the slider to slide to the left to disconnect.