- Diagnostic Tools
- Connection Troubleshooting
Help if you're having trouble connecting Airwall Edge Services to your Airwall secure network.
- Cloud Airwall Gateways and Conductor Troubleshooting
Links to topics for common issues on cloud Airwall Gateways and Conductor.
- Handle IP Conflicts
Learn how to identify and manage IP conflicts in your Airwall secure network.
- Update v2.1.x Airwall Edge Services for the v3.0.0 Conductor
With this release, any Airwall Edge Services running v2.1.x releases will show an error recommending you update them. After updating Conductor to v3.0.0 or later, you won't be able to configure v2.1.x devices from the Conductor until you update them.
- Factory Reset a Conductor
Reset a Conductor to return it to the original factory settings. If an Airwall Edge Service is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Edge Service next comes online.
- Factory Reset a Virtual Conductor
You can reset a virtual Conductor to return it to the original settings.
- Reboot an Airwall Gateway
Rebooting an Airwall Gateway is one of several diagnostic techniques that you can use to help troubleshoot. How you reboot and Airwall Gateway varies depending on the model. Be careful with the reset button, because for some models, pressing for an extended time factory resets the Airwall Gateway.
- Factory Reset an Airwall Gateway
You can reset Airwall Gateways to return them to the original factory settings. If an Airwall Gateway is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Gateway next comes online.
- Revoke and Reactivate an Airwall Edge Service
If an Airwall Gateway, Airwall Agent, or Airwall Linux Agent is lost, stolen or damaged, you can revoke it to remove its access to your Airwall secure network. You must be a manager of all overlay networks to which the Airwall Edge Service belongs. Once revoked, the Airwall Edge Service will not be able to establish or receive communications on your Airwall secure network.
- Troubleshoot MAP2 Protocol Issues
Conductors and Airwall Gateways running versions 2.0.0 or greater use a new metadata protocol (MAP2). MAP2 allows for better scalability and performance than the previously implemented IF-MAP protocol.
- Measure wireless signal strength - WiFi and cellular
There are two methods to determine the signal strength of a WiFi-enabled Airwall Gateway.
