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Airwall help be invisible - you can't hack what you can't see
  • Get Support
  1. Home
  2. Deploy Airwall™

    Successfully deploy and configure the Airwall solution and revolutionize security on your network.

  3. Diagnostics and Troubleshooting

    There are various tools available on our platform to help you diagnose problems you may encounter.

  4. Cloud Airwall Gateways and Conductor Troubleshooting

    Links to topics for common issues on cloud Airwall Gateways and Conductor.

  • Video Overview and Demos

    Overviews and demos for the Tempered Airwall Solution.

  • Connect to Airwall™

    Connect your mobile or laptop to Airwall to get access to protected resources.

  • Manage Airwall™

    Provision and manage Airwall Edge Services and devices, monitor activity, and install updates.

  • Deploy Airwall™

    Successfully deploy and configure the Airwall solution and revolutionize security on your network.

    • Get Started with the Airwall Solution

      Get started with the Airwall solution.

    • Deploy an Airwall secure network

      Learn how to deploy the Airwall solution, connect devices, set up overlays, configure device trust, and give people access to your Airwall secure network.

    • Integrate Third-party Services

      How to integrate the Airwall Solution with third-party services.

    • Diagnostics and Troubleshooting

      There are various tools available on our platform to help you diagnose problems you may encounter.

      • Diagnostic Tools

      • Connection Troubleshooting

        Help if you're having trouble connecting Airwall Edge Services to your Airwall secure network.

      • Cloud Airwall Gateways and Conductor Troubleshooting

        Links to topics for common issues on cloud Airwall Gateways and Conductor.

        • Get an AWS Airwall Gateway to pull the correct route table

          If you’ve added a route table to a subnet in Amazon Web Services (AWS), but the Conductor isn’t pulling the correct route table, here are some tips on troubleshooting.

        • Add an interface with an associated route table on a cloud Airwall Gateway

          If you need to attach a route table to an interface you’re adding in AWS or Azure, you’ll need to add the interface and attach the route table before you reboot the Airwall Gateway.

      • Handle IP Conflicts

        Learn how to identify and manage IP conflicts in your Airwall secure network.

      • Update v2.1.x Airwall Edge Services for the v3.0.0 Conductor

        With this release, any Airwall Edge Services running v2.1.x releases will show an error recommending you update them. After updating Conductor to v3.0.0 or later, you won't be able to configure v2.1.x devices from the Conductor until you update them.

      • Factory Reset a Conductor

        Reset a Conductor to return it to the original factory settings. If an Airwall Edge Service is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Edge Service next comes online.

      • Factory Reset a Virtual Conductor

        You can reset a virtual Conductor to return it to the original settings.

      • Reboot an Airwall Gateway

        Rebooting an Airwall Gateway is one of several diagnostic techniques that you can use to help troubleshoot. How you reboot and Airwall Gateway varies depending on the model. Be careful with the reset button, because for some models, pressing for an extended time factory resets the Airwall Gateway.

      • Factory Reset an Airwall Gateway

        You can reset Airwall Gateways to return them to the original factory settings. If an Airwall Gateway is not online at the time of a factory reset, and an SRV record is configured for the MAP server in DNS, the Conductor performs these actions when the Airwall Gateway next comes online.

      • Revoke and Reactivate an Airwall Edge Service

        If an Airwall Gateway, Airwall Agent, or Airwall Server is lost, stolen or damaged, you can revoke it to remove its access to your Airwall secure network. You must be a manager of all overlay networks to which the Airwall Edge Service belongs. Once revoked, the Airwall Edge Service will not be able to establish or receive communications on your Airwall secure network.

      • Troubleshoot MAP2 Protocol Issues

        Conductors and Airwall Gateways running versions 2.0.0 or greater use a new metadata protocol (MAP2). MAP2 allows for better scalability and performance than the previously implemented IF-MAP protocol.

      • Measure wireless signal strength - WiFi and cellular

        There are two methods to determine the signal strength of a WiFi-enabled Airwall Gateway.

    • Security Notices, Advisory Notices, and Product Bulletins

      Go here for important information on known issues, end-of-life notices, and other product updates.

    • Airwall API

      You can access the Airwall API Reference from your Conductor.

  • Software Downloads and Release Notes

    Download firmware, software, and hotfixes by version, and see release notes for versions.

  • Get Support

    You can often find answers to your questions in Airwall help. If you still need help, check here for help getting support.

Cloud Airwall Gateways and Conductor Troubleshooting

Links to topics for common issues on cloud Airwall Gateways and Conductor.

Enable ENA for an AWS Network Adapter
See https://www.claudiokuenzler.com/blog/882/cannot-start-aws-ec2-instance-ensure-enabled-ena

  • Get an AWS Airwall Gateway to pull the correct route table
    If you’ve added a route table to a subnet in Amazon Web Services (AWS), but the Conductor isn’t pulling the correct route table, here are some tips on troubleshooting.
  • Add an interface with an associated route table on a cloud Airwall Gateway
    If you need to attach a route table to an interface you’re adding in AWS or Azure, you’ll need to add the interface and attach the route table before you reboot the Airwall Gateway.

Go to: Airwall Teams help or pre-2.2.3 Tempered HIPswitch Help.

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