Troubleshoot the Airwall Agent and Airwall Server
Follow the instructions below to resolve problems you may encounter using the software.
The Airwall Agent is not connected.
- Determine if the Conductor IP is configured. Follow the steps in the configuration section above.
- Verify that the Airwall Agent has not been given a certificate. Your administrator must grant a license in the Conductor. See the Conductor and Airwall Edge Service Administrator Guide for more information.
The Airwall Agent cannot contact a protected device
Configure the peer Airwall Gateway with an overlay network IP address and reestablish trust.