Troubleshoot the HIPclient and HIPserver

Follow the instructions below to resolve problems you may encounter using the software.

The HIPclient is not connected.

  • Determine if the Conductor IP is configured. Follow the steps in the configuration section above.
  • Verify that the HIPclient has not been given a certificate. Your administrator must grant a license in the Conductor. See the Conductor and HIPservice Administrator Guide for more information.

The HIPclient cannot contact a protected device

Configure the peer HIPswitch with an overlay network IP address and reestablish trust.