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Manage Airwall™
Provision and manage Airwall Edge Services and devices, monitor activity, and install updates.
Manage People
Manage Conductor admins and people connecting to your Airwall secure network with laptops and mobile devices.
Connect People's Devices to your Airwall secure network
Choose your device to install an Airwall Agent or Server.
Troubleshoot the Airwall Agent and Airwall Server

Troubleshoot the Airwall Agent and Airwall Server

Follow the instructions below to resolve problems you may encounter using the software.

The Airwall Agent is not connected.

Determine if the Conductor IP is configured. Follow the steps in the configuration section above.
Verify that the Airwall Agent has not been given a certificate. Your administrator must grant a license in the Conductor. See the Conductor and Airwall Edge Service Administrator Guide for more information.

The Airwall Agent cannot contact a protected device

Configure the peer Airwall Gateway with an overlay network IP address and reestablish trust.