Troubleshoot the Airwall Agent and Airwall Server

Follow the instructions below to resolve problems you may encounter using the software.

The Airwall Agent is not connected.

  • Determine if the Conductor IP is configured. Follow the steps in the configuration section above.
  • Verify that the Airwall Agent has not been given a certificate. Your administrator must grant a license in the Conductor. See the Conductor and Airwall Edge Service Administrator Guide for more information.

The Airwall Agent cannot contact a protected device

Configure the peer Airwall Gateway with an overlay network IP address and reestablish trust.