Put an Airwall Gateway into diagnostic mode

With an Airwall Gateway in diagnostic mode, you can troubleshoot it by collecting diagnostic information and you can also manage a variety of settings such as IP addresses, logs, and firmware.

After placing an Airwall Gateway in diagnostic mode, you must restart it to return it to normal operating mode. After restarting, the Airwall Gateway may require up to 3 minutes to return to operating mode.
Important: Do not continue pressing the Multi-Purpose or Reset button after 3 seconds as this will reset the Airwall Gateway to factory settings.
There are many Airwall Gateway diagnostic tasks you can do in the Conductor if it has access. See Diagnostics and Troubleshooting.
Note: See the platform guide that came with your Airwall Gateway for specific instructions for your model. If you are using versions before 2.2.3, please see the 2.2.3 help.
  1. Airwall Gateway 100, 110, 150, 200, and 250 - Place into diagnostic mode by pressing and holding the Multi-Purpose or Reset button for only three seconds. Immediately release the button.
    After three seconds, the status LED blinks to indicate the Airwall Gateway is in Diagnostic Mode. For more information about LED blink patterns, see your platform guide.
  2. Airwall Gateway 300, 400, and 500 series - Place into diagnostic mode by connecting a VGA monitor and a USB keyboard to port 2 of the Airwall Gateway, and at the login prompt:
    • 2.2.3 and later: Enter airsh to enter the console, and then enter diag.
      Note: If you're asked for a password, enter the default password airsh, or the password you set.
    • Earlier than 2.2.3: Enter diag then enter the password diag.

    Once the Airwall Gateway is in diagnostic mode, Overlay network communications from the Airwall Gateway are disabled and device network is reconfigured with a static IP address.

  3. Connect a computer to one of the device network ports (typically port 2 and above).
  4. Open a web browser and go to to access the Airwall Gateway diagnostic page.
Note: To exit diagnostic mode, select Reboot in the Diagnostic mode interface, or turn the Airwall Gateway off and back on again.

For more information on console commands, see Airshell (airsh) Command Reference. See also Connect an Airwall Gateway with Diag mode.