Put an Airwall Gateway into diagnostic mode
With an Airwall Gateway in diagnostic mode, you can troubleshoot it by collecting diagnostic information and you can also manage a variety of settings such as IP addresses, logs, and firmware.
Important: Do not
continue pressing the Multi-Purpose or Reset button after 3 seconds as this will
reset the Airwall Gateway to
factory settings.
Note: See the platform guide that
came with your Airwall Gateway for
specific instructions for your model. If you are using versions before 2.2.3, please
see the 2.2.3 help.
-
Airwall Gateway
100, 110, 150, 200, and 250 - Place into diagnostic mode by pressing and holding
the Multi-Purpose or Reset button for only three seconds. Immediately release
the button.
After three seconds, the status LED blinks to indicate the Airwall Gateway is in Diagnostic Mode. For more information about LED blink patterns, see your platform guide.
-
Airwall Gateway
300, 400, and 500 series - Place into diagnostic mode by connecting a VGA
monitor and a USB keyboard to port 2 of the Airwall Gateway,
and at the login prompt:
- 2.2.3 and later: Enter
airsh
to enter the console, and then enterdiag
.Note: If you're asked for a password, enter the default passwordairsh
, or the password you set. - Earlier than 2.2.3: Enter
diag
then enter the passworddiag
.
Once the Airwall Gateway is in diagnostic mode, Overlay network communications from the Airwall Gateway are disabled and device network is reconfigured with a static IP address.
- 2.2.3 and later: Enter
- Connect a computer to one of the device network ports (typically port 2 and above).
-
Open a web browser and go to http://192.168.56.3 to
access the Airwall Gateway
diagnostic page.
- To edit the Conductor, next to Airwall Conductor Hostname or IP, select Edit Settings. Make your selections and select Update Settings
-
To edit Wireless (Wi-Fi) settings, next to Wireless, select Edit Settings. Make
your selections and select Update Settings.
Note: To exit diagnostic mode, select Reboot in the Diagnostic
mode interface, or turn the Airwall Gateway off
and back on again.
For more information on console commands, see Airshell (airsh) Command Reference. See also Connect an Airwall Gateway with Diag mode.