Collect troubleshooting data for Airwall Gateways, Conductors, or Airwall Agents and Servers

How to capture information to assist in troubleshooting different parts of an Airwall secure network.

Sometimes Tempered Customer Success asks you to gather information as part of the troubleshooting process. The Customer Success team primarily needs the following items:

  • Support Bundles
  • Packet Captures
  • Diagnostic reports
  • Related logs and errata
  • Advanced diagnostics

See the following sections for how to gather this information.