Set up 110-series hardware

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The Airwall 110 platforms are small form factor industrial security appliances that facilitate private overlay networks between customer-provided equipment and devices. This document contains important operating information, specifications, and installation instructions.

SIM Card Orientation

Insert the SIM card with the angled corner up and to the front, as shown in the first picture.

Correct:

Correct orientation with angled edge up

Incorrect: Angled edge is inside the slot

Incorrect orientation with angled edge down

Multi-Purpose Button

Also called the Reset button, the multi-purpose button provides two different functions, depending on how long it is pressed and held.

Press Length Instructions Function
Short Press Press for 5 seconds and release. The Status LED will blink steadily. Places the Airwall Gateway in Diagnostic mode.
Long Press Press for at least 8 seconds and release. The Status LED will blink in a 2 flash, 1 flash pattern. Resets the Airwall Gateway to factory defaults.
Note: To exit diagnostic mode, select Reboot in the Diagnostic mode interface, or turn the Airwall Gateway off and back on again.

Troubleshooting

If an Airwall Gateway is online, you can use the Conductor to download a packet capture file, a diagnostic report, or a support bundle for troubleshooting. Log in to the Conductor with a system administrator or network administrator account, then go to the Airwall Gateway's Diagnostics page: Select Airwalls, choose the one you want from the list, then click Diagnostics.

Start a packet capture to troubleshoot networking issues:
  1. On the Airwall Gateway's Diagnostics page, begin a packet capture by clicking Start Packet Capture.
  2. Stop the packet capture by clicking Stop Packet Capture.

You receive a download link once the Conductor has finished creating the packet capture .pcap file. View the .pcap file using any packet-capture and proto- col-analysis tool, such as Wireshark.

Create a diagnostic report to check Airwall Gateway health:
  1. On the Airwall Gateway's Diagnostics page, you can put it into diagnostic mode and download a diagnostics report. If the Airwall Gateway's is offline, you can put it in Diagnostics mode to download the report.
  2. Create your report by clicking Request a diagnostic report.

You receive a download link once the Conductor has finished creating the report .txt file. Review the diagnostic report for a high-level look at the overall health of the Airwall Gateway.

Create a support bundle for Tempered Support:

A support bundle .pkg file is an encrypted archive that facilitates technical support by Tempered.

  1. On the Airwall Gateway's Diagnostics page, you can put it into diagnostic mode and download a support bundle. If the Airwall Gateway is offline, you can put it in Diagnostics mode to download the support bundle.
  2. Create a support bundle by clicking Request a support bundle.
  3. When the support bundle .pkg file is ready, download the file and send it as an email attachment to Customer Success

Fault Relay

This device also has a normally-open relay contact that is connected when the device is fully functional and has underlay connectivity. The relay disconnects when communication via this device is not possible. Connect your custom circuitry bearing in mind the following maximum ratings:

  • Voltage: 220 VDC /240 VAC, Max current2.0A

Specifications

Airwall 110 Series

Ethernet Ports

 2 x 10/100 Mbps RJ-45 ports, auto MDI/MDIX

Console Port

 1 x micro USB

Controls

 1 x multi-purpose button (actuated with pin)

Indicators

1x Power

1x Status

1x Map / Conductor

1x Diagnostic mode

1x Cellular Link (110g)

1x SIM card (110g)

Relay

 Voltage: 220V DC/250V AC, Max current 2.0A

DC Power Input

DC 9-48V, 0.55A-0.1A

Over-voltage protection

Reverse-polarity protection

Storage Temp range

-45° to 85° C (-49° to 185° F)

Operating Temp range

-40° to 70° C (-40° to 158° F)

Operating humidity

5% to 95% (non-condensing)

Dimensions

31mm W x 100mm D x 125mm H

1.22in W x 3.94in D x 4.92in H

Mounting

DIN-rail, desk-mount

Weight

290g (10.23 oz)

Serial Interfaces
Protocols RS-232, RS-485, RS-422
Connector 2 x DE-9M
Cellular Connectivity (110g)
SIM card 1x micro (3FF) Push-Push SIM card slot
3G DC-HSDPA Category 24. 42mbps DL max HSUPA Category 5. 5.76Mbps UL max 24dBm+1dB/-3dB maximum transmit power
4G LTE Category 4: 1.4 – 20MHz bandwidth FDD 150mbps DL, 50mbps UL max TDD 130mbps DL, 30mbps UL max 23dBm±2dB maximum transmit power
3G bands WCDMA B1, B2, B4, B5, B6, B8, B19
4G LTE FDD bands B1, B2, B3, B4, B5, B7, B8, B12, B13, B18, B19, B20, B25, B26, B28
4G LTE TDD bands B38, B39, B40, B41
Regulatory approvals
Global IECEE CB Scheme safety
European Union LVD, EMCD, RoHS, REACH, WEEE RED (110g)
United States FCC Part 15B Class A, cULus, FCC Radio
Canada ICES-03 Class A, cULus, ISED/IC Radio
Japan VCCI, JATE (110g), TELEC (110g)
Australia ACMA TLN 2015, RLN 2014, EMR LN 2014 (110g) ACMA EMC LN 2017 (110e, 110g)
New Zealand Radio Standards Notice 2020 (110g) EMC Standards Notice 2019

Maximum approved antenna gain (dBi, peak)

Band Uplink Freq (MHz) USA Canada Japan
LTE B12 699 – 716 8.70 7.76 N/A
LTE B28 703 – 748 N/A N/A 3.00
LTE B13 777 – 787 9.16 8.09 N/A
LTE B5, B19, B20, B26, B18, WCDMA VI 814 – 849 9.36 8.25 3.00
LTE B8 880 – 915 N/A N/A 3.00
LTE B3, B4 1710 – 1785 5.00 5.00 3.00
LTE B2, B25, B39 1850 – 1920 8.00 8.00 N/A
LTE B1 1920 – 1980 N/A N/A 3.00
LTE B7, B38, B41 2496 – 2690 8.00 8.00 3.00
Notice:

Hereby, Tempered Networks, Inc declares that the radio equipment type Airwall 110g is in compliance with the Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:https://repo.tempered.io/DoC/110.

The Airwall-110e and Airwall-110g can be used in all EU Member States.

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Radiation Exposure:

This equipment complies with FCC and ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body and must not be co-located or operating in conjunction with any other antenna or transmitter.

If this device is installed with an antenna other than the type included with it, you must select an antenna and cabling system that respects the maximum antenna gain listed in the tables. If your selected antenna does not meet these criteria, you may void your legal authority to operate this equipment.

Parts List

WALL-HW-110e

WALL-HW-110g

included with above:

  • USB A to micro USB cable Micro SIM card slot door
  • 2x Antennas-ACC-HW-ANT-LTE-5 (ACC-HW-ANT-LTE-3 in Japan)
  • 1x 3 pin power connector 1x 2 pin relay connector DIN rail mounting kit

Power Supply:

ACC-HW-110-PSU-25W

AC Power cables:

ACC-HW-PWR-C13-NA, (North America) ACC-HW-PWR-C13-JP, (Japan)

ACC-HW-PWR-C13-AU, (Australia / New Zealand)

ACC-HW-PWR-C13-UK, (UK, Singapore,

Malaysia)

Safety and Warnings

DANGER: Elevated Operating Ambient: If installed in a closed environment, make sure the operating ambient temperature is compatible with the maximum ambient temperature specified by the manufacturer.
DANGER: Reduced Air Flow: Make sure the amount of air flow required for safe operation of the equipment is not compromised during installation.
DANGER: Mechanical Loading: Make sure the mounting of the equipment is not in a hazardous condition due to uneven mechanical loading.
DANGER: Circuit Overloading: Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on over-current protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

VCCI notification in Japanese