LSI conflict error on the Conductor

This error is extremely rare, and is the result of the Local Scope Identifier (LSI) or Host Identity Tag (HIT) being generated and conflicting with another device in your network.

Affected Airwall Edge Services
All Airwall Gateways and Airwall Agents


For Airwall Agents

  1. Create a new profile.
  2. Point the new profile at the Conductor.
  3. Delete the profile with the conflict.

For virtual Airwall Gateways

Spin up a new virtual Airwall Gateway

For physical Airwall Gateways

  1. Contact Customer Success for return merchandise authorization (RMA) of the hardware.
  2. Install the replacement Airwall Gateway.