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Deploy Airwall™
Successfully deploy and configure the Airwall solution and revolutionize security on your network.
Diagnostics and Troubleshooting
There are various tools available on our platform to help you diagnose problems you may encounter.
Diagnostic Tools
Collect troubleshooting data for Airwall Gateways, Conductors, or Airwall Agents
How to capture information to assist in troubleshooting different parts of an Airwall secure network.
Create a support bundle for a Conductor
To facilitate customer troubleshooting, Customer Success may request a Conductor support bundle

Create a support bundle for a Conductor

To facilitate customer troubleshooting, Customer Success may request a Conductor support bundle

Conductor Support Bundles contain full system logs from the machine, along with a full copy of the database. These bundles can be used to replicate your Conductor in a lab for the purposes of reproducing problems.

To create a Conductor support bundle

Go to Settings, click Diagnostics, and select Download a support bundle. The Conductor creates a support bundle and provides it as a downloadable file.
Download the support bundle file and send to Customer Success Customer Success.

Customer Success can then analyze this encrypted support bundle.

Note: You can also download the most recent Conductor support bundle from the following URL:https://<conductor-ip-address>/support/support_bundles/sc-support-bundle.