Create a support bundle for a Conductor

To facilitate customer troubleshooting, Customer Success may request a Conductor support bundle

Conductor Support Bundles contain full system logs from the machine, along with a full copy of the database. These bundles can be used to replicate your Conductor in a lab for the purposes of reproducing problems.

To create a Conductor support bundle

  1. Go to Settings, click Support Functions, and select Download a Conductor support bundle. The Conductor creates a support bundle and provides it as a downloadable file.
  2. Download the support bundle file and send to Customer Success Customer Success.

Customer Success can then analyze this encrypted support bundle.

Note: You can also download the most recent Conductor support bundle from the following URL: https://<conductor-ip-address>/support/support_bundles/sc-support-bundle.